Terms of service
Terms of Service
Last updated: [2026]
Welcome to Velrani. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.
1. About Velrani
Velrani is an online retail store offering selected lifestyle, fashion, beauty, technology and trending products.
Business name: Velrani
Email: [Abdellahmansour171@hotmail.com]
Business address: [75-71 Shelton Street , London WC2H 9JQ]
2. Products and product information
We aim to display product descriptions, images, colours, sizes and prices as accurately as possible. However, colours may appear slightly different depending on your device or screen settings. We reserve the right to correct errors, update product information and change product availability without notice.
3. Prices and payment
All prices are shown in [GBP (£), including/excluding VAT as applicable]. Delivery charges and any additional costs will be shown before you complete your purchase. Payment must be successfully received before an order is processed.
4. Orders and acceptance
After placing an order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted. We may cancel or refuse an order if a product is unavailable, a pricing or listing error has occurred, payment cannot be verified, or we suspect fraudulent activity. If we cancel an order after payment, we will issue a refund to the original payment method.
5. Delivery
We aim to dispatch and deliver orders within the timeframe shown at checkout. Delivery times may be affected by address details, courier delays, public holidays or events outside our reasonable control. If an order is significantly delayed, please contact us at [Abdellahmansour171@hotmail.com].
6. Returns and refunds
Returns and refunds are handled under our Returns & Refunds Policy. This policy does not affect your statutory rights under UK consumer law.
7. Faulty or incorrect products
If a product arrives faulty, damaged, incorrect or not as described, please contact us promptly at [your customer service email] with your order number and supporting photographs where relevant. We will assess the issue and provide the remedy required by applicable law.
8. Website use
You agree to use this website lawfully and not to misuse, disrupt, copy, scrape, attack or attempt to gain unauthorised access to any part of the website, its systems or its content.
9. Intellectual property
The Velrani name, logo, website design, written content, images and other materials are owned by or licensed to Velrani and may not be copied, reproduced or used without written permission, except where permitted by law.
10. Limitation of liability
Nothing in these terms limits or excludes liability that cannot legally be limited or excluded, including liability for fraud, death or personal injury caused by negligence, or your statutory consumer rights. Subject to this, Velrani is not responsible for losses that were not reasonably foreseeable when the contract was formed or for events outside our reasonable control.
11. Privacy
Our collection and use of personal information is explained in our Privacy Policy and Cookie Policy.
12. Changes to these terms
We may update these terms from time to time. The version published on this page will apply to orders placed after the update date. Changes will not affect rights that have already arisen.
13. Governing law
These terms are governed by the laws of England and Wales, unless the mandatory consumer protection laws of your place of residence provide otherwise. Any dispute will be subject to the courts with appropriate jurisdiction.
14. Contact us
If you have questions about these terms, please contact:
Velrani
Email: [your customer service email]
Address: [75-71 Shelton Street , London WC2H 9JQ]