Shipping policy
Shipping Policy
At Velrani, we work to get your order to you as quickly and safely as possible.
Delivery time
The estimated delivery time for orders is 4 to 13 days from the date your order is dispatched. Delivery times are estimates and may vary depending on your location, courier delays, public holidays, customs procedures or circumstances outside our reasonable control.
Order processing
Orders are processed after payment has been successfully confirmed. You will receive an order confirmation email after checkout and, where available, tracking information once your order has been dispatched.
Delivery address
Please make sure that your name, delivery address, postcode and contact details are correct before completing your order. Velrani cannot be responsible for delays or additional costs caused by incorrect or incomplete delivery information.
Tracking
If tracking is available for your order, we will send the tracking details by email after dispatch. Tracking updates may take some time to appear after the parcel has been collected by the courier.
Delayed or missing orders
If your order has not arrived within the estimated delivery timeframe, please contact us at [Abdellahmansour171@hotmail.com] with your order number and delivery details. We will review the shipment and help resolve the issue.
Customs and import charges
For deliveries outside the UK, customs duties, taxes or import charges may apply depending on the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
Contact us
Velrani
Email: [Abdellahmansour171@hotmail.com]